How to Export and Share a Clip from Eagle Eye Networks (Without Sharing Your Whole Account)

Here are the steps, and what to check before you send a clip.

What you need

• An Eagle Eye login with permission to download video. To save to the Archive, Eagle Eye says you also need the View Archive or Edit Archive permission. To share or revoke a share, you need Edit Archive.
• The date, time and camera for the event, as exactly as you can get them.
• A clear idea of what the requester asked for and who they are.
• Time. Eagle Eye notes that high resolution or longer clips take longer to prepare.

If you don't see the options below, you likely don't have the permission. Ask your account administrator, or call us.

Step 1: Check that the footage still exists

Eagle Eye says history only goes back as far as the camera's retention setting, and that video outside retention is unrecoverable. If the event was a while ago, check this first. Our guide on how long to keep footage covers what's worth setting.

Retention and archive storage depend on your account edition and how it was set up. Eagle Eye says the Standard edition has 10 GB of archive storage per account. Check what yours includes.

Step 2: Find the moment

1. In the Dashboard, click the three dots next to the camera to open the History Browser.
2. Click and drag the timeline to scroll through the recording. Click the date or time at the top to jump to a specific moment.
3. In the Classic interface, motion shows in blue, so you can step from event to event.

Step 3: Save the clip

Download or Archive?

• Download: a file kept in Eagle Eye's cloud storage for 14 days, ready to download to your computer.
• Archive: long-term storage that keeps the clip until you delete it. Archive the clip first if you want to share it by link. Saving to the Archive needs the View Archive or Edit Archive permission.

1. Click Save in the History Browser.
2. Choose how to save it: Download (14 days in cloud storage and downloading) or Archive (long-term storage, downloading and sharing).
3. Set the start and end date and time. Eagle Eye calculates the duration for you.
4. Name your download so you can find it later, for example with the camera and the date.
5. Choose Full video, which is an MP4 file. Eagle Eye also lists Bundle, which is a ZIP file with two files, and Preview. Pick Bundle or Preview only if the requester asks for it.
6. Tick the option to include a timestamp in the video. It helps the requester see exactly when it happened.
7. Click Export.

Eagle Eye says the maximum length for a single export is 8 hours. For more than that, export in 8 hour pieces. If you need longer footage for legal purposes, the older guide suggests contacting Eagle Eye support for help.

Then find the clip in your Downloads or Archive list and download it to your computer. Your screen may use different labels.

Tell the requester: Eagle Eye says a Full video combines all motion events into one video and removes gaps where nothing moved. Its running time may not match the real time between your start and end.

On the Classic interface, click the History icon next to the camera, hold Shift and click the start and end points, then click Save. If your screen doesn't match these steps, follow the labels you see.

Watch the clip all the way through before you send it. Make sure it shows the right moment and nothing else you didn't intend to share.

Step 4: Decide how to hand it over

The safest way to hand over a clip is the way the requester asks for it. Often that's a drive, an email to a named person or their own secure upload.

If you use an Eagle Eye link instead:

1. Archive the clip. Archived footage doesn't expire, which matters if the clip is about to leave your retention window.
2. Open the Archive, select the clip and use the Share option. Eagle Eye's Archive guide describes a Share icon, then Info, then a copy-link icon. That guide is for an older interface, so your screen may differ.
3. Copy the link and send it to the specific person who asked.

Eagle Eye says anyone with the link can view the clip without an Eagle Eye login. That means the link is as private as wherever you paste it. A few rules:

• Send it directly to the named requester. Don't post it online or in a group chat.
• Look for a setting for how long the link stays active. Eagle Eye's Archive guide says the default is Never Expires, and that you can choose a different time. If your screen offers it, pick a short period.
• When they confirm they have the clip, turn the link off. Eagle Eye lists revoking a share, and deleting archived files, under the Edit Archive permission. If you can't find how to turn the link off, delete the archived file (that needs Edit Archive) or call us.

Step 5: Don't share the whole account

You might be tempted to add the requester as a user, or to use Eagle Eye's camera sharing. Skip both for a one-off request.

Adding a user gives them a login. Eagle Eye's Adding Users page says that user receives an activation email. Camera sharing, by Eagle Eye's own description, shares cameras with other users or with people who don't have accounts. Those people can then see cameras, not just one moment.

A single clip is the smaller, safer thing to hand over.

What the vendor guide skips

• Police or an insurer asking? Our guide to police and insurance footage requests covers who is asking, the time window, the record to keep and when to check with your owner, board or counsel.
• Check whether the clip has audio. Cameras may record sound, and whether to hand that over is a call for your owner or counsel.
• If the footage shows residents, tenants, children, or an interior or private area, check with the owner, board or counsel before it leaves your hands.
• Tell the requester about any gaps. If a camera was offline, there may be no footage for that time.
• This guide isn't legal advice. If someone says you must produce footage, or you're unsure whether you may, ask your counsel.

If you'd rather not do it yourself

If the clip isn't where you expect, you don't have the right permission, the request involves residents or sensitive areas, or you want to check your retention and archive setup, call PAX at (855) 440-5353 or email info@paxsecurity.com. You can also reach us through https://paxsecurity.com/contact-us.

Sources

• Eagle Eye Networks support, Viewing and Downloading Footage In Enhanced Interface: https://support.een.com/portal/en/kb/articles/viewing-and-downloading-footage
• Eagle Eye Networks support, Viewing and Downloading Historical Video (Classic interface, 2024-05-27): https://support.een.com/portal/en/kb/articles/view-download-recorded-video
• Eagle Eye Networks support, How to Archive Video (2024-05-24): https://support.een.com/portal/en/kb/articles/archiving-8-5-2020
• Eagle Eye Networks support, Camera Sharing (2024-05-22): https://support.een.com/portal/en/kb/articles/camera-sharing
• Eagle Eye Networks support, Adding Users: https://support.een.com/portal/en/kb/articles/adding-17-12-2024
• Eagle Eye Networks support, Eagle Eye User Permissions: https://support.een.com/portal/en/kb/articles/eagle-eye-user-permissions
• Accessed 2026-10-31. Screens change, so check the current Eagle Eye page before you follow a step.